This policy applies where the Customer seeks to cancel an order already placed with BLUEHOOK SDN. BHD 202601025800 (1687896-T). It covers the window, the procedure and the repayment.
How long does the Customer have to cancel?
The entitlement is time-bound, running from the moment of purchase.
Standard window – an order may be cancelled inside 24 hours of purchase, and a full refund follows on approval.
Beyond the window – once 24 hours have elapsed, cancellation may not be possible, the order having perhaps been processed or shipped.
What steps does a cancellation request take?
Two steps are involved.
Notify support – the Customer contacts customer service without delay, quoting the Order Number.
Verification – the support team checks the status of the order and confirms whether it remains eligible.
How is an approved cancellation repaid?
Repayment follows the route the payment took.
Destination of the refund – on approval, the sum is returned to the payment method used at the outset.
Period for processing – 7–14 business days should be allowed for the refund to be put through and to appear in the Customer’s account.
If any point above needs explaining, the Customer is invited to put the question to us:
📧 Email: bluehooksb@outlook.com
🏢 Address: (1ST FLOOR) 23, JALAN PUSAT PERNIAGAAN RAJA UDA 1, PUSAT PERNIAGAAN RAJA UDA 12300 BUTTERWORTH PULAU PINANG
🌐 Website: https://bluehooksb.com/contact-us/