This Return, Refund & Exchange Policy governs items sold by BLUEHOOK SDN. BHD 202601025800 (1687896-T) through this website. It states the grounds for a claim, the evidence the Company requires, and the period inside which the Customer must act.
Can an item be returned or refunded?
It cannot, as a default. Items sold are not exchangeable or refundable, and a claim proceeds only on one of the four conditions below.
Wrong item despatched – the merchant sent an item other than the one ordered.
Advertised details unmet – the item received departs from the specifications, description, features or information advertised on the website.
Condition on arrival – the item was spoiled, damaged or defective when delivery took place.
Timeline overrun – delivery ran past the timeline stated in the company’s Shipping Policy.
What evidence must the Customer supply?
A claim is assessed on documentation. All three items below are required.
Unboxing recording – a clear, continuous video of the parcel being opened, sealed at the outset and showing the shipping label, the packaging and the item as received.
First-use recording – where the item admits of it, a clear video of its first use.
Further material – any photographs, order details or other supporting documents the company calls for.
How and by when must a request be lodged?
Two conditions attach to the lodging itself.
Channel and deadline – the request goes to the support team at bluehooksb@outlook.com inside 24 hours of the Customer taking receipt.
Consequence of default – a request arriving beyond the 24-hour reporting period, or arriving without the supporting evidence described above, will not be accepted.
Should any part of this policy be unclear, the Customer is welcome to ask:
📧 Email: bluehooksb@outlook.com
🏢 Address: (1ST FLOOR) 23, JALAN PUSAT PERNIAGAAN RAJA UDA 1, PUSAT PERNIAGAAN RAJA UDA 12300 BUTTERWORTH PULAU PINANG
🌐 Website: https://bluehooksb.com/contact-us/