This policy sets out the shipping arrangements applied by BLUEHOOK SDN. BHD 202601025800 (1687896-T) to orders placed through this website. It covers the regions served, the preparation period, transit windows, charges and tracking.
Which regions does the Company ship to?
Two delivery zones are served on the same arrangements.
Peninsular Malaysia – all states of the peninsula lie inside the service area.
East Malaysia – Sabah & Sarawak are served on the same footing.
How long does the Company take to prepare an order?
Preparation precedes transit. The Customer should count the two periods separately.
Preparation period – an order is put through processing inside 1–3 business days, and neither weekends nor public holidays are counted in that period.
Despatch notice – on completion of processing and handover, a confirmation email is issued to the Customer bearing the tracking information particular to that consignment.
When should the consignment arrive?
Transit time turns on the destination zone. No overnight or next-day delivery service is operated at present, so the tabulated windows are the standard ones.
Status of the windows – each is recorded as an estimate, and courier operations, seasonal holidays or extreme weather conditions may lengthen it.
What is charged for delivery?
No charge attaches to the standard service, though two positions apply.
Standard orders – free shipping is extended to customers, the ordinary courier fee being waived as a matter of value.
Bulk and specialised promotional orders – a fee on such orders may nonetheless be computed at checkout from combined weight and destination, where one applies.
How does the Customer follow the parcel?
Tracking issues automatically, without any request from the Customer.
Notification – once the consignment has passed to a courier partner, notice reaches the Customer by email or by SMS.
Contents of the notice – it carries a tracking number and a direct link on which the package can be watched in real time.
If anything in this policy is unclear, the Customer is invited to ask:
📧 Email: bluehooksb@outlook.com
🏢 Address: (1ST FLOOR) 23, JALAN PUSAT PERNIAGAAN RAJA UDA 1, PUSAT PERNIAGAAN RAJA UDA 12300 BUTTERWORTH PULAU PINANG
🌐 Website: https://bluehooksb.com/contact-us/