This Privacy Policy covers the information BLUEHOOK SDN. BHD 202601025800 (1687896-T) collects from those who use this website, the purposes it serves, the parties it reaches, its protection, and the Customer’s rights over it.
What information is collected?
Collection falls into four categories, each arising in the ordinary running of the website.
Personal information – name, phone number, email address, and the shipping and billing addresses supplied.
Payment information – credit or debit card particulars, or those of another payment method, which third-party payment gateways handle securely.
Order information – the products bought, the history of past orders and the preferences a customer expresses.
Website usage data – IP address, device and browser information, the pages opened, and cookies.
Why is that information used?
Five purposes are served by it.
Fulfilment – to process orders and to fulfil them effectively.
Communication – to make contact over a purchase, a support inquiry or a promotional update.
Optimisation – to improve the website, the services offered and the customer experience overall.
Security – to prevent fraud and to keep the website and its users secure.
Compliance – to satisfy the legal and regulatory obligations binding the Company.
Is the information sold or shared?
It is never sold and never rented. Disclosure extends to the three cases named here.
Trusted third parties – partners assisting in the running of the website, among them hosting, shipping and payment-processing providers.
Legal authorities – regulatory bodies or law enforcement, where the law requires disclosure.
Data protection – each such partner is bound by contract to protect the data to the Company’s standards.
How is the information protected?
Industry-standard measures are in place, and their limit is stated plainly.
Measures applied – SSL encryption, secure servers and monitoring carried out at regular intervals.
Acknowledged limit – every commercially acceptable means is used to guard personal information, and no transmission over the internet is 100% secure.
How are cookies handled?
Cookies and comparable technologies operate on this site, with the function and controls below.
Function – they enhance the experience of using the site, track how it performs and deliver personalised content.
Customer control – browser settings may restrict or switch them off, which may affect how parts of the site function.
What rights does the Customer hold?
Three rights may be exercised.
Access & Correction – to ask for access to the personal information held, or for its correction.
Deletion – to ask that the data be erased, so far as legal or administrative requirements permit.
Opt-Out – to leave the marketing mailing list at any time.
Where any provision of this policy is unclear, the Customer is encouraged to raise the point with the Company.